Accompanying the elderly and the vulnerable: our strengths to meet their needs

Rising to the challenge, through action 

Strengthening and sustaining life, as reflected in our long-term Group project and our firm convictions.

We are bound by our decisions and actions since they have an impact on patients, residents and beneficiaries, not to mention their families. As a provider of healthcare, our employees and the regions they work in are engaged in this core purpose.  

Its success depends on the men and women comprising emeis’ entire workforce. 

Across the globe, our 78,000-strong team are guided by a core purpose, harnessing their skill sets on a daily basis to serve the vulnerable among us. Together, they are united by our guiding principles:  

• A commitment to humanity, because it is by caring for the most vulnerable that our humanity is revealed.
• Taste for life, because caring for others cultivates a desire to live. 
• Thirst to learn, because the more we learn, the better we care. 
• Spirit of mutual aid, because quality healthcare starts with supporting one another.  

Committing, at every level

Supporting people with frailties

In an effort to aid the vulnerable among us, emeis has developed an array of care and support services, whether in its medical care and rehabilitation clinics, its mental health hospitals, its nursing homes, its assisted-living facilities or its home care. 

Throughout its locations, emeis’ core purpose does not change. Together, we aim to:  

• Welcome the residents and patients entrusted to us in hospitable and caring environments adapted to their level of autonomy and their health condition; 
• Attend to their comfort and safety; 
• Create personalised care pathways, and support residents and patients in their everyday routine; 
• Promote their fulfilment and well-being throughout their stay, organising suitable socio-cultural and therapeutic activities; 
• Help with their sustainable reintegration or rehabilitation. 

Learn more about our activities 

Advocating business ethics and compliance

The activities we are involved in carry great responsibility. Earning the trust of residents, patients, their families, third parties with whom we conduct business, and public authorities is vital. 

After all, integrity knows no boundaries. Day in, day out, we must endeavour to achieve the highest ethical standards in all of our activities throughout the world if we are to ensure continuity in what we do.  

We do our utmost to uphold compliance with our quality standards Group-wide, and with our values and ethical principles, as stated in our Code of Conduct on Ethics and Corporate Social Responsibility. 

• emeis’ Ethics and CSR Code of Conduct 
• Anti-corruption and anti-influence peddling compliance programme 
• emeis’ Responsible Procurement Charter 
• Personal data protection 
• Whistleblowing platform 

 Learn more about our ethics and compliance

Taking care of caregivers 

emeis is first and foremost a group of 78,000 men and women, with each of them steadfastly committed to supporting patients, residents and beneficiaries alike. 

We lead ambitious initiatives that fulfil the expectations of our employees when it comes to their health, safety and well-being. To that end, employees can then give the best account of themselves in caring for our residents and patients. This is how we champion a balanced focus! 

In doing so, we have made a number of pledges to employees, to put them at ease: 

• We empower them in this collective endeavour, propelled by our culture and values as a responsible company. 
• We offer them a rewarding career path in a company that is inclusive, socially engaged, and eager to learn. 
• We aspire to become an employer of choice in the healthcare sector. 

Learn more about our careers

Tapping into trusted medical know-how  

For three decades, we have sought to design care and life pathways for our residents and patients. Our medical expertise lies at the heart of everything we do on a daily basis.   

To further establish trust and high standards, each day, we work with our teams and stakeholders to build on this expertise which is enhanced through science and technology, our own international experience and ever-changing expectations.  

Our medical support project for patients and residents is structured into 3 pillars:  

• Embracing a strong regional foothold and tackling our facilities’ challenges head on.  
• Deploying scientific expertise, to guarantee optimal medical and care activities based on science and best practices.  
• Demonstrating dignity and respect for ethical principles.  

Learn more about our medical ethics

Investing to provide better support 

Taking good care of our patients and residents also means creating friendly spaces for living, equipped with the latest technologies and putting comfort and quality of life first.  

From design to construction, we imagine our facilities as places intended to meet patients’ and residents’ every need while ensuring a healthy working environment for our teams.

And since our facilities are committed to delivering a positive impact in their respective regions, we have devised a progressive Green Building strategy, striving to: 

• Reduce energy consumption in our buildings by 30%, out to 2030; 
• Protect and promote biodiversity and biophilia. 
• Ease the burden on non-renewable natural resources. 
• Involve internal and external stakeholders.