Combining medical ethics with best-in-class expertise

Spotlight on our compelling and exacting medical project

Mobilising employees across the board 

emeis has created a medical project sparking the commitment of its employees and leveraging an extensive network of outpatient and home care services, mental health hospitals, rehabilitation clinics, assisted-living facilities and nursing homes, distinguished for its specialities and know-how, not to mention its high-quality real estate.  

Our medical support project for patients and residents is based on three pillars, namely a local presence, scientific knowledge and mutual respect. 

Connecting with our regions 

Embracing a strong regional foothold and tackling our facilities’ challenges head on: 

• Safety 
• Quality and organisation of care 
• Ethics 
• Innovation 

All the above principles are enshrined by the Medical Commissions within each of our facilities.

Putting people first 

For emeis,ethics are guided by a sense of dignity, respect, hospitality and compassion: 

• Disseminating an ethics-based culture through training, consultation and themed meetings throughout our regions, which involves patients, residents, their families, and our stakeholders and professionals at large. 
• Developing regional networks of ethics ambassadors, ethics and positive treatment correspondents and support for ethics bodies within our facilities. 
• Conducting a multi-disciplinary review of complex health situations and decision-making. 
• Publishing “Ethics – with you and for you”.

Daily challenges related to ethics, care and support necessitate insights from 4 bodies: an Ethics Advisory Board, a National Network of Regional Ambassadors upholding standards of Ethics, Hospitality and Compassion, a Network for Consultation, Monitoring and Oversight in Ethics and an Ethics Consultation Panel specialising in health and medical predicaments. 

Discover our compliance initiatives. 

Our 4 bodies endorsing ethical practices

Their purpose: solidifying our ethics mindset 

Given that ethically-minded care and support are key commitments within emeis, we must collectively instill a culture of ethics. 

Against this backdrop, we seek to personalise our healthcare approach. emeis’ professions observe basic human rights, integrity and values as well as respecting individual choices.  

With respect to people who are made vulnerable, we focus even more closely on their particular needs and the expectations of their loved ones. 

Our concern for others and spirit of openness are reflected in expertise which is acknowledged by the people treated within our facilities in addition to consultation with stakeholders. 

Our way of working places discussion, innovation and social change front and centre. 

Focusing on 4 bodies to guide and assist emeis in its ethics policy.

1. Ethics Advisory Board 

This Board is tasked with setting the guidelines for the ethics policy, supporting its implementation and assessing its relevance, consistency and effectiveness in terms of the Group’s commitments. 

An International Ethics Advisory Board is in the process of being established. 

2. National Network of Regional Ambassadors upholding standards of Ethics, Hospitality and Compassion  

 Within their embassies, the ambassador upholding standards of Ethics, Hospitality and Compassion acts as the regional delegate for the Ethics Advisory Board. They inform the Group’s decisions on how to govern ethically, drawing on expertise acquired from their regional commitments and experience, and contributing to emeis’ strategy by building networks that are closely involved in local practices and activities.  

3. Network for Consultation, Monitoring and Oversight in Ethics  

The EC2VE network brings together ethics and positive treatment correspondents, coupled with ethical authorities in facilities and services with discussions held by regional ambassadors within France’s National Board of Ethics, together with emeis’ Ethics Department. This network pinpoints and promotes skills, expertise and experience with a view to reinforcing and validating them during consultation and training sessions.  

4. Emergency Ethics Consultation Unit (EECU)  

While governance, forward planning, monitoring and vigilance mechanisms must allow for appropriate decision-making and support, certain exceptional or difficult circumstances may call for the expertise of an ethics consultation unit.  

At the request of Executive Management, the Medical Department or a Regional Department, in conjunction with the Embassy upholding standards of Ethics, Positive Treatment and Compassion or on its own initiative, this body can mobilise skilled resources for the purposes of consultation, analysis, feedback and proposals. 

Added value, proven through medical expertise

Administering the right care, at the right time

A medical project that stands the test of time will lead to concrete and tangible consequences throughout our business, fulfilling the exact needs of every patient, resident and beneficiary. That’s why all our actions are geared towards a single and unique objective: planning solutions for tomorrow’s dependencies. 

• With this in mind, we are stepping up care for mental health issues in adolescents, younger and older adults while honing our expertise in a number of speciality cases, including sleep disorders. 
• As such, we encourage and implement specific care pathways for patients with neurocognitive disorders. 
• We are also transforming our nursing homes into “facilities for senior living”. In doing so, the latter become multi-disciplinary centres for risk prevention, open to the surrounding region and its ecosystems. 
• And we are perfecting our specialist activities to treat problems with sleeping, on top of neurological and cardiovascular diseases. Parallel to this, we are setting personal goals for patients’ and residents’ rehabilitation (going back to work, driving a vehicle, independent living at home, etc.) in an effort to get their life plans back on track.

emeis aspires to impart knowledge and foster the resulting efforts in research and deliberations. In this context, and on the strength of collective progress, we will prepare solutions that fully address future frailties. An International Scientific Committee (ISC), formed of experts from all our sites, monitors these issues. 

Our approach to quality

emeis’ approach to quality is structured into strict procedures which are needed to enable effective care, to guarantee the well-being of patients, residents and beneficiaries, and to earn the trust of their families. 

• Definition of precise protocols and procedures that will govern medical care and follow-ups. 
• Continuous staff training. 
• Traceability of the distribution of medicines and care provided to residents and patients in order to boost their security and ensure that information is effectively forwarded within teams (day and night, throughout the week and during weekends). 
• The enforcement of routine in-house compliance proceedings (verifying that procedures are rigorously applied and that protocol is completely understood, but also that corrective action taken is followed up over time) and external audits (properly demonstrating transparency with residents and their families, which serves to ensure that our facilities honour their firm commitments to deliver a consistently high quality of service).